For further information, please contact us on: freephone 0800 243 103 or SMS text 07464 986 747

Ways to order

How to use the Homecare delivery service

SMS

SMS Text

Please text the Homecare SMS number 07464 986 747 including the following details:

  • Name
  • Products needed
  • If you have any specific requirements, please also include these.

We will send you a confirmation text so you know we have received your order.

 

Phone

Phone

Please phone the Homecare order line 0800 243 103 with the following details:

  • Name
  • Products needed
  • Any specific requirements you have.
Email

Email

Email homecareorders@nwossurgical.co.uk with the following details:

  • Name
  • Products needed
  • Any specific requirements you have

We will send you an email confirmation that we have received your order.

If you require us to deliver your products to another address in the UK, please telephone us in advance.

If you have specific delivery instructions, e.g. if you would like us to leave your order in a garage, shed, or at an alternative address, please let us know.

If your order is an emergency, please tell us so that we can speak to your prescriber to arrange an emergency order.

We will deliver your order direct to your door (complimentary wash bag with first order).

Please be aware that due to NHS regulations, we can only deliver your goods when we have received your prescription*

Ways to send your prescription

Option 1

Send us your own prescription:
  • Request and collect your prescription from your doctor
  • Check your details and requirements are correct
  • Sign the back of the prescription and send to us using the blue prepaid envelopes provided

Option 2

We collect your prescription for you:

If you have arranged for us to collect your prescription on your behalf, we will apply for your prescription and send you your goods as soon as your prescription arrives.*

If you don’t use this service and would like us to arrange for your prescriptions in the future, please complete the Homecare repeat prescription form and send it back to us (you only need to do this once). We will then request your prescriptions on your behalf when you contact us requiring an order.

Download Repeat Prescription form

* Please be aware that due to NHS regulations, we can only deliver your goods when we have received your prescription